Telstra

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Telstra_table_infobox_0

Telstra Corporation LimitedTelstra_table_caption_0
Trade nameTelstra_header_cell_0_0_0 TelstraTelstra_cell_0_0_1
FormerlyTelstra_header_cell_0_1_0 ListTelstra_cell_0_1_1
TypeTelstra_header_cell_0_2_0 PublicTelstra_cell_0_2_1
Traded asTelstra_header_cell_0_3_0 ASX

NZX:Telstra_cell_0_3_1

IndustryTelstra_header_cell_0_4_0 TelecommunicationsTelstra_cell_0_4_1
FoundedTelstra_header_cell_0_5_0 1 July 1975; 45 years ago (1975-07-01)Telstra_cell_0_5_1
HeadquartersTelstra_header_cell_0_6_0 Telstra Corporate Centre

Melbourne, Victoria, AustraliaTelstra_cell_0_6_1

Area servedTelstra_header_cell_0_7_0 Australia
Worldwide (selected products)Telstra_cell_0_7_1
Key peopleTelstra_header_cell_0_8_0 Andy Penn (CEO)
Vicki Brady (CFO)

John Mullen (Chairman)Telstra_cell_0_8_1

ProductsTelstra_header_cell_0_9_0 Fixed line and mobile telephony, Internet, data services, network services, and Pay TVTelstra_cell_0_9_1
RevenueTelstra_header_cell_0_10_0 A$26 billion (2017)Telstra_cell_0_10_1
Operating incomeTelstra_header_cell_0_11_0 A$6.2 billion (2017)Telstra_cell_0_11_1
Net incomeTelstra_header_cell_0_12_0 A$3.9 billion (2017)Telstra_cell_0_12_1
Total assetsTelstra_header_cell_0_13_0 A$42.1 billion (2017)Telstra_cell_0_13_1
Total equityTelstra_header_cell_0_14_0 A$14.6 billion (2017)Telstra_cell_0_14_1
Number of employeesTelstra_header_cell_0_15_0 ~26,000 (2019)Telstra_cell_0_15_1
SubsidiariesTelstra_header_cell_0_16_0 150 subsidiaries

Foxtel (35%) Sensis (30%)Telstra_cell_0_16_1

WebsiteTelstra_header_cell_0_17_0 Telstra_cell_0_17_1

Telstra Corporation Limited is an Australian telecommunications company which builds and operates telecommunications networks and markets voice, mobile, internet access, pay television and other products and services. Telstra_sentence_0

It is a member of the S&P/ASX 20 and Australia's largest telecommunications company by market share. Telstra_sentence_1

Telstra is the largest wireless carrier in Australia, with 18.8 million subscribers as of 2020. Telstra_sentence_2

Telstra has a long history in Australia, originating together with Australia Post as the Postmaster-General's Department upon federation in 1901. Telstra_sentence_3

Telstra has transitioned from a state-owned enterprise to a fully privatised company and has recently focused on diversified products and emerging technologies. Telstra_sentence_4

History Telstra_section_0

Australia's telecommunications services were originally controlled by the Postmaster-General's Department (PMG), formed in 1901 as a result of Australian Federation. Telstra_sentence_5

Prior to 1901, telecommunications were administered by each colony. Telstra_sentence_6

On 1 July 1975, separate commissions were established by statute to replace the PMG. Telstra_sentence_7

Responsibility for postal services was transferred to the Australian Postal Commission (Australia Post). Telstra_sentence_8

The Australian Telecommunications Commission (ATC), trading as Telecom Australia, ran domestic telecommunication services. Telstra_sentence_9

In 1989, the ATC introduced new buildings and frameworks. Telstra_sentence_10

In 1993, the Overseas Telecommunications Commission, a separate government body established in 1946, was merged with the Australian Telecommunications Corporation into the short-lived Australian and Overseas Telecommunications Corporation (AOTC) which continued trading under the established identities of Telecom and OTC. Telstra_sentence_11

The AOTC was renamed to Telstra Corporation Limited in 1993. Telstra_sentence_12

The name "Telstra" is derived from the word Telecom Australia (TEL from Telecom and STRA from Australia). Telstra_sentence_13

The corporation then traded under the "Telstra" brand internationally and "Telecom Australia" domestically until uniform branding of "Telstra" was introduced throughout the entire organisation in 1995. Telstra_sentence_14

Telstra has faced competition since the early 1990s from Optus (Australia's second largest communication company) and a number of smaller providers. Telstra_sentence_15

Telstra once retained ownership of the fixed-line telephone network, but since the nationwide upgrade to the National Broadband Network (NBN), the Australian Government now has legal ownership of these lines since 2007, though Telstra has played a big part in this upgrade supplying resources to the Government on the new network. Telstra_sentence_16

Telstra also has pay TV and owns 35% of the Australian media company Foxtel Other companies offering fixed-line services must therefore deal with Telstra, except Optus, TransACT and a few others who have installed their own infrastructure. Telstra_sentence_17

Overseas Telecommunications Commission Telstra_section_1

The Overseas Telecommunications Commission (OTC) was established by an Act of Parliament in August 1946. Telstra_sentence_18

It inherited facilities and resources from Amalgamated Wireless Australasia Limited (AWA) and Cable & Wireless, and was charged with responsibility for all international telecommunications services into, through and out of Australia. Telstra_sentence_19

On 1 February 1992, it was merged with Australia's domestic telecommunications carrier, the Australian Telecommunications Corporation Limited ("Telecom"), to create the Australian and Overseas Telecommunications Corporation Limited (AOTC). Telstra_sentence_20

The new organisation underwent a corporate identity review and was subsequently renamed Telstra Corporation Limited ("Telstra") for international business in 1993 and domestic business in 1995. Telstra_sentence_21

Privatisation Telstra_section_2

Beginning in 1997 and finalizing in 2011, the federal government began to privatise the corporation. Telstra_sentence_22

The first three stages were initiated by the Liberal–National Coalition's Howard Government: the first, informally known as "T1" (with shares priced at $3.30), occurred in 1997. Telstra_sentence_23

"T2" ($7.40) followed in 1999; "T3" ($3.60) in 2006. Telstra_sentence_24

In T1, the government sold one third of its shares in Telstra for A$14 billion and publicly listed the company on the Australian Stock Exchange. Telstra_sentence_25

In 1998, a further 16% of Telstra shares were sold to the public, leaving the Australian government with 51% ownership. Telstra_sentence_26

In 2006, T3 was announced by the government and was the largest of the three public releases, reducing the government's ownership of Telstra to 17%. Telstra_sentence_27

The 17% remainder of Telstra was placed in Australia's Future Fund, a sovereign wealth fund established mainly to meet future liabilities for payment of superannuation to retired federal public servants. Telstra_sentence_28

In 2009, the Future Fund sold off another $2.4 billion worth of shares, reducing the government's stake in Telstra to 10.9%. Telstra_sentence_29

In August 2011, under Labor's Gillard Government, the Future Fund sold its remaining "above market weight" Telstra shares, effectively completing Telstra's privatisation. Telstra_sentence_30

With more than one million shareholders, Telstra is currently the most widely held ASX-listed company. Telstra_sentence_31

National Broadband Network Telstra_section_3

Main article: National Broadband Network Telstra_sentence_32

On 26 November 2008, Telstra submitted a non-complying tender issued by the federal government to build a National Broadband Network, a 12-page letter proposing a $5 billion broadband network covering between 80 and 90 percent of the Australian population in major cities, despite the tender requiring 98 percent coverage. Telstra_sentence_33

As a result, Telstra was removed from the National Broadband Network RFP process on 15 December 2008. Telstra_sentence_34

In response, Telstra announced that it would raise speeds on its existing Next G network and HFC "cable" network so that they both offer higher speeds than the RFP for the NBN requires. Telstra_sentence_35

Following Telstra's exclusion from the National Broadband Network bidding process Telstra's share price suffered the biggest one-day percentage fall in its history. Telstra_sentence_36

NBN Co Limited signed a definitive agreement with Telstra on 23 June 2011, estimated to be worth A$9 billion post-tax net present value, building upon the signing of a financial heads of agreement a year beforehand. Telstra_sentence_37

Telstra agreed to "disconnect" its Internet customers from the copper and hybrid fibre-coaxial networks in areas where FTTP has been installed, and agreed to lease dark fibre, exchange space and ducts to NBN Co. As part of the agreement, Telstra would not be able to market their mobile network as an alternative to the NBN for a number of years. Telstra_sentence_38

Telstra remains the owner of its networks. Telstra_sentence_39

On 18 October 2011, Telstra shareholders overwhelmingly approved the deal. Telstra_sentence_40

On 14 December 2014 it was announced that in a A$11b renegotiated deal Telstra will transfer ownership of its copper and hybrid fibre-coaxial (HFC) networks to NBN while disconnecting premises from these networks. Telstra_sentence_41

This ownership allows NBN Co to use these networks "where it sees fit in for its multi-technology NBN rollout." Telstra_sentence_42

David Thodey era: 2010–2015 Telstra_section_4

Under the leadership of David Thodey, Telstra embarked upon a transformation agenda to become more sales and service focused. Telstra_sentence_43

As part of that, an ambitious customer service agenda was defined. Telstra_sentence_44

In 2014, Telstra was named "most respected company" by the Australian Financial Review newspaper. Telstra_sentence_45

Market share recovery Telstra_section_5

Early in 2010, Telstra announced the creation of a $1 billion "fighting fund" to be used in a concerted effort to win back market share in key product categories. Telstra_sentence_46

This effort seems to have paid off with strong sales momentum announced in February 2011. Telstra_sentence_47

Customer service recovery Telstra_section_6

As part of its new strategy, Telstra announced that its "goal is for customer service to be fundamental to everything we do". Telstra_sentence_48

In August 2011, Telstra Digital announced expansion of customer service into social media with 24/7 coverage. Telstra_sentence_49

By November 2012, Telstra claimed 140,000 live chats for the month and a growth rate of this service of 600% p.a. Telstra_sentence_50

In October 2013, Telstra announced that it had grown its Live Chat workforce to 600 and its social media workforce to 30. Telstra_sentence_51

The following table shows total complaints handled by the Telecommunications Industry Ombudsman (TIO), and of those, the ones made against Telstra. Telstra_sentence_52

Telstra_table_general_1

YearTelstra_header_cell_1_0_0 Total complaintsTelstra_header_cell_1_0_1 Complaints about TelstraTelstra_header_cell_1_0_2 Percentage of all complaintsTelstra_header_cell_1_0_3 SourceTelstra_header_cell_1_0_4
2010Telstra_cell_1_1_0 167,772Telstra_cell_1_1_1 78,611Telstra_cell_1_1_2 47%Telstra_cell_1_1_3 Telstra_cell_1_1_4
2011Telstra_cell_1_2_0 197,682Telstra_cell_1_2_1 78,949Telstra_cell_1_2_2 40%Telstra_cell_1_2_3 Telstra_cell_1_2_4
2012Telstra_cell_1_3_0 193,702Telstra_cell_1_3_1 69,991Telstra_cell_1_3_2 36%Telstra_cell_1_3_3 Telstra_cell_1_3_4
2013Telstra_cell_1_4_0 158,652Telstra_cell_1_4_1 57,298Telstra_cell_1_4_2 36%Telstra_cell_1_4_3 Telstra_cell_1_4_4
2014Telstra_cell_1_5_0 138,946Telstra_cell_1_5_1 58,009Telstra_cell_1_5_2 42%Telstra_cell_1_5_3 Telstra_cell_1_5_4
2015Telstra_cell_1_6_0 124,417Telstra_cell_1_6_1 55,529Telstra_cell_1_6_2 45%Telstra_cell_1_6_3 Telstra_cell_1_6_4

Telstra Digital Telstra_section_7

In February 2011, Telstra announced the formation of Telstra Digital under the leadership of Gerd Schenkel who was hired from National Australia Bank/UBank. Telstra_sentence_53

Telstra Digital's initial purpose was to improve the use of digital channels for customer service. Telstra_sentence_54

In April 2011, Telstra Digital relaunched its web homepage design. Telstra_sentence_55

In July 2011, Telstra Digital launched "CrowdSupport", an online forum to crowd source customer service. Telstra_sentence_56

As of July 2017, Telstra's "CrowdSupport" had 463,000 posts. Telstra_sentence_57

It was also cited as an example of "scaling at the edge" by Deloitte's Centre for the Edge. Telstra_sentence_58

In September 2011, Telstra Digital launched a new account services portal to help achieve its goal of managing 35% of Telstra's transactions. Telstra_sentence_59

In October 2011, Telstra Digital announced a new mobile smartphone optimised version of its website. Telstra_sentence_60

In November 2011, Telstra Digital launched an iPhone app on a trial basis as well as a new online mobile phone shop. Telstra_sentence_61

In July 2012, Telstra Digital launched smartphone and Facebook apps for customers to manage their Telstra accounts and in November 2012, Telstra claimed that over 700,000 customers had downloaded those apps. Telstra_sentence_62

In August 2013, Telstra revealed that the apps reached 2.5 million downloads. Telstra_sentence_63

At a results announcement, CEO David Thodey remarked that "the group's new online strategy was delivering" in the context of a 28% reduction of inbound service calls. Telstra_sentence_64

Telstra estimated that its digital program will provide productivity benefits of $100 million in the 2013 financial year from lower printing costs, decreasing commissions to third parties, and reduced dependence on call center staff. Telstra_sentence_65

In October 2012, Telstra's CEO David Thodey stated, "The rise of online and social media had 'fundamentally changed the way' which the company communicated with its customers". Telstra_sentence_66

In a 2015 Deloitte report, Telstra disclosed that its "CrowdSupport" service community had generated 200,000 pieces of user-generated content. Telstra_sentence_67

In August 2016, Telstra disclosed that "more than 60%" of visitors to "CrowdSupport" manage to find an answer on the community. Telstra_sentence_68

In February 2013, Telstra introduced the ability to pay its bills via PayPal. Telstra_sentence_69

And in June 2013, Telstra launched a new website, including the ability for customers to link their online accounts to their Facebook identity. Telstra_sentence_70

In March 2014, Telstra announced a new digital development program called "Digital First" with a stated aim to conduct 65 to 70 percent of its transactions online. Telstra_sentence_71

Telstra published a white paper sharing some key metrics of its digital program: Telstra_sentence_72

In September 2014, Telstra announced the opening of a "Digital Transformation Centre" in Sydney to design and built new digital tools for its service systems. Telstra_sentence_73

In June 2014, Telstra disclosed that it had 3 million customers on "electronic billing" saving it $3 million per month in costs. Telstra_sentence_74

Telstra also mentioned that live chat accounted for 10% of total contact centre activity. Telstra_sentence_75

In December 2015, Telstra Digital launched customer service on Periscope. Telstra_sentence_76

In October 2016, the Executive Director of Telstra Digital Gerd Schenkel left Telstra to become CEO of a fintech company. Telstra_sentence_77

Retail store network Telstra_section_8

Telstra owns and operates a series of retail stores known as Telstra Stores. Telstra_sentence_78

Some are directly owned and operated by the Telstra Corporation and some are operated by licensees. Telstra_sentence_79

As of May 2016, Telstra has a total of 360 retail stores across Australia. Telstra_sentence_80

This includes several new 'Discovery' stores, where Telstra has invested millions in redesigning key stores based on local requirements. Telstra_sentence_81

These designs include new displays, accessory shops, digital tickets and free baristas. Telstra_sentence_82

109 of Telstra's stores are owned and operated by Vita Group, a publicly listed company with a market capitalisation of approximately $600m (June 2016). Telstra_sentence_83

In February 2011, Telstra announced the creation of an additional 100 retail stores within three years. Telstra_sentence_84

In August 2016, Telstra disclosed that "over 300" Telstra stores were equipped with low energy Bluetooth beacons. Telstra_sentence_85

The carrier opened the world's first Android store, called "Androidland", on Bourke Street, Melbourne, Australia, in December 2011. Telstra_sentence_86

These developments built on Telstra's T[life] concept stores it had launched in the early 2000s. Telstra_sentence_87

New brand Telstra_section_9

In October 2011, Telstra launched a new brand identity and color scheme. Telstra_sentence_88

The new identity launched with the slogan "It's how we connect", and features the "T" from the previous logo in a variety of colors. Telstra_sentence_89

This was followed by a "brand refresh" in February 2014 and again in 2016. Telstra_sentence_90

In 2013, Telstra was assessed as Australia's third most valuable brand, after Woolworths and BHP Billiton. Telstra_sentence_91

In 2016 Telstra became Australia's most valuable brand, which it maintained in 2017. Telstra_sentence_92

Sponsorships Telstra_section_10

Telstra sponsors numerous awards around Australia, including the Australian Business of the Year award, the MYOB Small Business Award, and the National Aboriginal & Torres Strait Islander Art Award (NATSIAA) which has become known as the Telstra Award. Telstra_sentence_93

Notable past winners include Vaxine, APS Plastics, and eWAY. Telstra_sentence_94

Telstra was a major sponsor of the V8 Supercars car racing championship through its BigPond brand and directly sponsored the Sydney Telstra 500 event, the final round of the series held at Sydney Olympic Park. Telstra_sentence_95

The sport ended this deal at the conclusion of the 2012 season. Telstra_sentence_96

In the past, Telstra had naming rights to the Telstra Dome in Melbourne, but lost these rights to Etihad Airways, an airline based on the United Arab Emirates, on 1 March 2009. Telstra_sentence_97

Telstra is also the naming rights sponsor of the National Rugby League Premiership. Telstra_sentence_98

Telstra is also the principal sponsor of Swimming Australia. Telstra_sentence_99

They also sponsored the Minardi team for the 2002 F1 season, and the Rally Australia 2006 Championships. Telstra_sentence_100

Telstra also had the naming rights (under TelstraClear) for the TelstraClear Pacific events centre in Manukau City, New Zealand. Telstra_sentence_101

Share price development Telstra_section_11

In November 1997, the Australian government sold the first tranche of its Telstra shares, 4.29 Billion shares, publicly at a price of $3.40 per share to institutional investors and $3.30 to retail investors. Telstra_sentence_102

This sale is commonly referred to as "T1". Telstra_sentence_103

In October 1999, the Australian government sold the second tranche of its Telstra shares under the "T2" program for $7.80 per share to institutional investors and $7.40 to retail investors. Telstra_sentence_104

In November 2006, the government sold a third tranche of its shares, "T3", at $3.60 per share. Telstra_sentence_105

Since its privatisation, Telstra shares have hit a low of just over $2.50 per share in late 2010. Telstra_sentence_106

Since then, Telstra shares have risen to $5 per share in December 2013 and $6 per share in December 2014. Telstra_sentence_107

On 17 May 2019 the shares closed on the ASX at $3.56 up from a twelve-month low of $2.547 per share Telstra_sentence_108

In February 2014, Telstra raised its dividend from 14c to 14.5c per share. Telstra_sentence_109

Amid the global pandemic crisis of the coronavirus in 2020, Telstra was one of three companies of the ASX 200 to gain in the week starting 15 March. Telstra_sentence_110

It increased by 1.8 percent on the Australian Securities Exchange. Telstra_sentence_111

Sale of Sensis Telstra_section_12

In January 2014, Telstra announced its intention to sell 70% of Sensis to Platinum Equity for $454 million. Telstra_sentence_112

Sensis was said to have once been "one of Telstra's most lucrative businesses" and reportedly "has been under pressure in recent years amid competition from more agile digital alternatives such as Google". Telstra_sentence_113

In February 2014, Telstra was reportedly seeking to reduce Sensis employment by 400 to 1,000 positions. Telstra_sentence_114

New health business unit Telstra_section_13

In September 2013, Telstra launched a new health business unit – Telstra Health and hired Shane Solomon as the head. Telstra_sentence_115

In September 2016, Telstra Health was awarded a $220m government contract amidst claims of "lack of transparency". Telstra_sentence_116

Shane Solomon left Telstra in Nov 2016. Telstra_sentence_117

Telstra Health Acquisitions Telstra_section_14

Telstra_table_general_2

YearTelstra_header_cell_2_0_0 NameTelstra_header_cell_2_0_1 AmountTelstra_header_cell_2_0_2 CommentsTelstra_header_cell_2_0_3 Reference/CitationTelstra_header_cell_2_0_4
2013Telstra_cell_2_1_0 HealthConnexTelstra_cell_2_1_1 $44mTelstra_cell_2_1_2 Rebranded from DCA eHealth Solutions, Previously Database Consultants AustraliaTelstra_cell_2_1_3 Telstra_cell_2_1_4
2013Telstra_cell_2_2_0 VerdiTelstra_cell_2_2_1 ~$1MTelstra_cell_2_2_2 Rebranded from IP HealthTelstra_cell_2_2_3 Telstra_cell_2_2_4
2013Telstra_cell_2_3_0 HealthEngineTelstra_cell_2_3_1 $5mTelstra_cell_2_3_2 50% Investment made with Seven West MediaTelstra_cell_2_3_3 Telstra_cell_2_3_4
2013Telstra_cell_2_4_0 Fred ITTelstra_cell_2_4_1 $50MTelstra_cell_2_4_2 50% Investment madeTelstra_cell_2_4_3 Telstra_cell_2_4_4
2014Telstra_cell_2_5_0 iCare HealthTelstra_cell_2_5_1 $26MTelstra_cell_2_5_2 Telstra_cell_2_5_3 Telstra_cell_2_5_4
2014Telstra_cell_2_6_0 Emerging SystemsTelstra_cell_2_6_1 $15mTelstra_cell_2_6_2 Telstra_cell_2_6_3 Telstra_cell_2_6_4
2014Telstra_cell_2_7_0 Orion HealthTelstra_cell_2_7_1 $18mTelstra_cell_2_7_2 2% Investment madeTelstra_cell_2_7_3 Telstra_cell_2_7_4
2015Telstra_cell_2_8_0 EOS TechnologiesTelstra_cell_2_8_1 Not DisclosedTelstra_cell_2_8_2 Merged into HealthConnexTelstra_cell_2_8_3 Telstra_cell_2_8_4
2015Telstra_cell_2_9_0 IdeaObject/Cloud9Telstra_cell_2_9_1 $19mTelstra_cell_2_9_2 Merged into Cloud9Telstra_cell_2_9_3 Telstra_cell_2_9_4
2015Telstra_cell_2_10_0 Dr Foster IntelligenceTelstra_cell_2_10_1 ~$40M-$50MTelstra_cell_2_10_2 Telstra_cell_2_10_3 Telstra_cell_2_10_4
2015Telstra_cell_2_11_0 MedinexusTelstra_cell_2_11_1 $4MTelstra_cell_2_11_2 Telstra_cell_2_11_3 Telstra_cell_2_11_4
2015Telstra_cell_2_12_0 Anywhere HealthcareTelstra_cell_2_12_1 Not DisclosedTelstra_cell_2_12_2 Telstra_cell_2_12_3 Telstra_cell_2_12_4
2015Telstra_cell_2_13_0 Health IQTelstra_cell_2_13_1 Not DisclosedTelstra_cell_2_13_2 Telstra_cell_2_13_3 Telstra_cell_2_13_4

National Broadband Network (NBN) Telstra_section_15

In December 2014, Telstra signed an agreement with the federal government's A.C.N. Telstra_sentence_118

86 136 533 741 (NBN Co) Limited. Telstra_sentence_119

This agreement is said to retain the $11b value for Telstra of the original agreement from October 2011 and will see the company progressively sell its copper and HFC networks to A.C.N. Telstra_sentence_120

86 136 533 741 (NBN Co) Limited. Telstra_sentence_121

Andy Penn era (2015–present) Telstra_section_16

On 19 February 2015, Telstra announced that CEO David Thodey would retire on 1 May 2015 and be replaced by successor Andy Penn. Telstra_sentence_122

Penn indicated new focus on growth in international markets, however this strategy experienced a setback with the failure of a joint venture to build a mobile phone network in the Philippines. Telstra_sentence_123

On 14 March 2016, Telstra ended their talks between the company and the Philippine-based conglomerate San Miguel Corporation for a planned joint telecommunications venture in the Philippines due to several factors. Telstra_sentence_124

San Miguel, on their part said that it will continue to switch on a new telco network with a high-speed internet service in the future. Telstra_sentence_125

In an interview in December 2016, Penn declared that he was "no longer looking for a mobile phone footprint". Telstra_sentence_126

In 2016, Telstra suffered a series of network outages for which the company apologised. Telstra_sentence_127

By the middle of November 2016, Telstra's share price had dropped 29% (to $4.71) from its prior high of $6.61 in February 2015 and shareholders started demanding a strategy to respond. Telstra_sentence_128

Andy Penn's first year in office was not considered a success with multiple network outages and executive departures marring the company's reputation. Telstra_sentence_129

Excluding the one off windfall from its Auto home share sale, Telstra profit was down 7% in 2016. Telstra_sentence_130

In Nov 2016, Standard & Poor's reduced its outlook of Telstra from "stable" to "negative". Telstra_sentence_131

In December 2016, Telstra announced the appointment of Robyn Denholm as its new COO, following the departure of Kate McKenzie who left after a series of network outages. Telstra_sentence_132

In December 2016, Telstra announced the hire of a new CTO to replace the predecessor who left amongst allegations of CV fraud. Telstra_sentence_133

In 2016, the government raised the possibility that Telstra's regional mobile network may be forced to be opened to competitor' use under a roaming scheme. Telstra_sentence_134

A prospect strongly being fought by Telstra. Telstra_sentence_135

In February 2017, Telstra announced a that revenue had dropped 3.5%, Net Profit After Tax had dropped by over 14%. Telstra_sentence_136

As a result, Telstra's share price dropped by 4.5% on the same day. Telstra_sentence_137

In August 2017, Telstra announced that it would cut its dividend, leading to a drop in share price by over 10% in a single day to reach a 5-year low. Telstra_sentence_138

Andy Penn's CEO tenure had been severely tarnished after $28.5b in Telstra's market value had been destroyed under his leadership. Telstra_sentence_139

Andy Penn also lost several senior executives since his appointment: Kevin Russell (after 18 months), head of Consumer and Small Business, Gordon Ballantyne, head of Retail, Karsten Wildberger (after 2 months in the job), Kate McKenzie, COO, and Cynthia Whelan The only high-profile appointment of Andy Penn's was Stephen Elop who was once dubbed "world's worst CEO" after he led Nokia into its demise. Telstra_sentence_140

Jason Laird, Telstra's communications manager and "chief social officer" was ridiculed in the press for his unrelated social media post during the results day. Telstra_sentence_141

Andy Penn called 2017 "a strong year". Telstra_sentence_142

In May 2018, Telstra issued a profit warning which lead to a decline in the company's share price of 4% on that day. Telstra_sentence_143

In the weeks after the announcement, the share price continued to drop to a seven-year low, amidst speculation that the company may be forced to cut its dividend again. Telstra_sentence_144

As a consequence, [CEO] [Andy Penn]'s tenure came into question with his presiding over a $46b loss of shareholder value. Telstra_sentence_145

On 20 June 2018, Telstra announced a reduction of 9,500 jobs (8,000 net job losses after considering 1,500 new roles to be created) as part of its "Telstra 2022" plan. Telstra_sentence_146

The news was not well received: Telstra's share price dropped as much as 7.4% immediately. Telstra_sentence_147

Unions, politicians, and the wider community condemned the move which was widely considered a last ditch attempt of Andy Penn to secure his own job. Telstra_sentence_148

In July 2018, CEO Andy Penn announced the firing of two key, highly respected executives, Warwick Bray and Will Irving. Telstra_sentence_149

At the October 2018 Annual General Meeting, Penn and the Chair John Mullen were under intense pressure to justify executive pay, including Penn's. Telstra_sentence_150

Products and services Telstra_section_17

Fixed-line and mobile telephony Telstra_section_18

Telstra is Australia's incumbent and largest provider of fixed-line services. Telstra_sentence_151

These include home phone, business and other PSTN products. Telstra_sentence_152

Telstra outsources a significant portion of network installation and maintenance to private contractors and joint ventures, such as ABB Communications and STCJV (Siemens Thiess Communications Joint Venture). Telstra_sentence_153

Telstra also owns and maintains the majority of Australia's public telephones. Telstra_sentence_154

In 2006, Telstra announced it would remove many of the phones, citing vandalism and the increasing adoption of mobile telephones. Telstra_sentence_155

Telstra Mobile is Australia's largest mobile telephone service providers, in terms of both subscriptions and coverage. Telstra_sentence_156

Telstra operates Australia's largest GSM and 3G UMTS (branded as Next G) mobile telephony networks in Australia, as well as holding a 50% stake in the 3GIS Ltd 2100 MHz UMTS network infrastructure, shared with Hutchison (Three). Telstra_sentence_157

As of September 2007, Telstra had an estimated 9.3M mobile subscribers. Telstra_sentence_158

Telstra Mobile services are available in post-paid and prepaid payment types, known as Telstra Pre-Paid (formerly communic8 Pre-Paid). Telstra_sentence_159

Telstra's GSM network was the first digital mobile network in Australia. Telstra_sentence_160

It was launched in April 1993 on the 900 MHz band as "Telstra MobileNet Digital". Telstra_sentence_161

The GSM network has carried the majority of Telstra's mobile subscribers for the last 10 years and has seen numerous upgrades. Telstra_sentence_162

1800 MHz capacity channels were added to the network in the late 1990s as well as GPRS packet data transmission capabilities. Telstra_sentence_163

As part of the UMTS Next G deployment, the GSM network was also upgraded to a full EDGE data transmission capability in 2006 providing data transmission capabilities greater than 40 kbit/s on its GSM network. Telstra_sentence_164

In 1981, Telstra (then Telecom Australia) was the first company to provide mobile telephony services in Australia. Telstra_sentence_165

The first automated mobile service operated in the major capital cities on 500 MHz using the '007' dialling prefix. Telstra_sentence_166

This network only provided "car phone" capabilities to subscribers as portable hand-held terminals were not practical at that time. Telstra_sentence_167

The first cellular system in Australia offering portable hand-held phones was launched by Telstra in 1987 using the AMPS analogue standard on the 800 MHz band. Telstra_sentence_168

This network at its peak had over 1 million subscribers, but was mandated by the government to be closed down by the year 2000, partially due to privacy concerns which resulted from the AMPS technology, but also because of arrangements undertaken to secure sufficient interest in the GSM network licenses offered in 1992 to competitors. Telstra_sentence_169

A license condition placed on Telstra to maintain an equivalent coverage footprint at the time resulted in Telstra deciding to deploy an IS-95 CDMA network in its place. Telstra_sentence_170

Telstra owns 7,400 Next G Base Stations. Telstra_sentence_171

Internet Telstra_section_19

Wholesale Telstra_section_20

Telstra Wholesale provides products such as Data, Mobile, Voice, and other Facilities (including Co-location and Duct Access) to other companies and organisations for re-sale. Telstra_sentence_172

Telstra Wholesale also provides operational support for its customers, and facilities for international customers such as International Data Transport and IP Transport. Telstra_sentence_173

Due to Telstra's position as Australia's incumbent telecommunications provider, Telstra Wholesale is the incumbent and dominant wholesaler of ADSL services to other Internet Service Providers. Telstra_sentence_174

Telstra installed the first DSLAMs in exchanges prior to 2000, and began wholesaling access in late 2000. Telstra_sentence_175

Telstra Wholesale has a comprehensive network of ADSL DSLAMs (the largest in Australia) and allows competitors access to each Telstra DSLAM at up to ADSL2+ speeds if available, and at ADSL1 speeds should 2+ be unavailable. Telstra_sentence_176

Since 2013, Telstra has wholesaled its 3G network. Telstra_sentence_177

However the wholesale product only gives access to 7000 of Telstra's over 8000 base stations. Telstra_sentence_178

Retail internet Telstra_section_21

Telstra provides internet services for personal and business clients, through its internet service provider (ISP), BigPond. Telstra_sentence_179

BigPond provides internet products over various delivery methods, including ADSL, Cable Internet, Dialup, Satellite, and Wireless Internet (through the Next G network). Telstra_sentence_180

At the end of the 2007 financial year, BigPond had over two million broadband subscribers. Telstra_sentence_181

In 2007 a survey of 14,000 people by PC Authority magazine found BigPond users rated poorly for customer service, and less than a third considered their service value for money. Telstra_sentence_182

However, BigPond argued that the survey's structure had encouraged people to provide extreme opinions. Telstra_sentence_183

In January 2009, Telstra was ranked as the top Australian ISP in terms of performance by Epitiro. Telstra_sentence_184

Since 2013, the BigPond brand has been discontinued and merged with Telstra. Telstra_sentence_185

Cable internet Telstra_section_22

Telstra_unordered_list_0

Telstra owns and operates the largest cable internet network in Australia. Telstra_sentence_186

Telstra Cable operates in selected cities and areas of Australia including (Melbourne, Brisbane, Canberra, Sydney, Perth, Adelaide and the Gold Coast), providing downstream speeds of up to 30 Mbit/s in selected areas. Telstra_sentence_187

The upgrade to 100 Mbit/s was complete in Melbourne by Christmas 2009, and launched the new DOCSIS 3.0 services on 1 December 2009 before the deadline. Telstra_sentence_188

ADSL internet Telstra_section_23

Telstra_unordered_list_1

  • ADSL – BigPond provides both ADSL and ADSL2+ services where available, with speeds ranging from 256 kbit/s down/64 kbit/s up to 20 Mbit/s down/1 Mbit/s up. The current speeds available on ADSL plans that BigPond offers are "up to" 1.5 Mbit/s down/256 kbit/s up, "up to" 8 Mbit/s down/384 kbit/s up and "up to" 20 Mbit/s down/1 Mbit/s up.Telstra_item_1_1

Telstra_description_list_2

  • Naked DSL – A six-week trial of two kinds of naked DSL to "assess customer demand" was launched on 1 June 2010. 'Pure DSL' having the ability to receive incoming calls and make emergency calls, and 'Naked DSL' being offered without a dial tone.Telstra_item_2_2

On 10 November 2006, Telstra made two major changes to their ADSL network. Telstra_sentence_189

The first was an increase of wholesale ADSL speeds from 1.5 Mbit/s/256 kbit/s to 8 Mbit/s/384 kbit/s. Telstra_sentence_190

Telstra also released an ADSL2+ broadband service offering download speeds of up to 24 Mbit/s from exchanges where competitors were already offering ADSL2+ services. Telstra_sentence_191

On 6 February 2008, Telstra announced that it would activate high-speed ADSL2+ broadband in a further 900 telephone exchanges serving 2.4 million consumers across every state and territory in Australia. Telstra_sentence_192

Telstra also claimed that it has received assurances from the Government that it would not be forced to wholesale these services to other providers, and that the move came "after the Government made clear it did not consider a compelling case had been made for regulating third-party access to the service – an assurance sought by Telstra for more than one year". Telstra_sentence_193

On 10 June 2008, it was announced that Telstra was in discussions with some wholesale customers in reference to wholesaling ADSL2+ services. Telstra_sentence_194

Mobile broadband Telstra_section_24

Telstra_unordered_list_3

  • Mobile Broadband – Through Telstra's Next G network, BigPond provides the largest wireless network coverage in Australia, reaching 99% of the population. Download speeds on the 3G network range from 256 kbit/s to 3.5 Mbit/s in regional and interurban areas, and "up to" 21 Mbit/s in metropolitan and city areas. Download speeds on the 4G Network are "up to" 100Mbit/s. The Telstra mobile network now has 4GX and 5G in all capital CBDs and selected suburban and regional areas and is progressively rolling out. In other coverage areas around Australia, Mobile devices that are capable will automatically switch to the fastest available 5G 4G or 3G. Typical download speeds in 4GX areas are 5 -300Mbit/s with category 16 devices, 5–200Mbit/s with category 11 devices, 5–150Mbit/s with category 9 devices, 2–100Mbit/s with category 6 devices, and 2–75Mbit/s with category 4 devices. BigPond also provides wireless 'hot spots'.Telstra_item_3_3
Satellite internet Telstra_section_25

Telstra_unordered_list_4

  • Satellite – Bigpond provides Satellite internet mainly for regional customers who are too far away from the exchange to get ADSL, and cannot get Cable. Satellite is delivered via 2 way Satellite with speeds ranging from 256 kbit/s down/64 kbit/s up to 800 kbit/s down/128 kbit/s up.Telstra_item_4_4
Dial-up internet Telstra_section_26

Telstra_unordered_list_5

  • Dial-up – Telstra offered dialup internet from 1995 until early 2015. However they have now ceased selling the service, and existing retail and wholesale customers will be migrated off by the end of 2015Telstra_item_5_5
Low-cost internet Telstra_section_27

In October 2013 Telstra launched "Belong", a low-cost internet service provider. Telstra_sentence_195

As of June 2017, Belong had attracted 155,000 customers. Telstra_sentence_196

Subscription television Telstra_section_28

Telstra's Hybrid Fibre Coax (HFC) (commonly referred to as "cable") network is one of the delivery systems used by the Australian Subscription Television provider Foxtel. Telstra_sentence_197

Telstra owns 35% of Foxtel in a joint venture with News Corp Australia who own the remainder. Telstra_sentence_198

Telstra also sell Foxtel's "iQ digital-video-recorder" to customers in Foxtel's service area (as "Foxtel from Telstra"). Telstra_sentence_199

Telstra offers discounts for Telstra full-service fixed-line customers, with internet, pay TV and/or mobile services with Telstra. Telstra_sentence_200

Such discounts can include free installation and the first month of the best Foxtel package (all channels) for free. Telstra_sentence_201

Entertainment and content Telstra_section_29

BigPond Music Telstra_section_30

MOG, a subscription online music service and blog network, announced a partnership with Telstra offer their product in Australia – the first region outside of the United States to have access. Telstra_sentence_202

Telstra and MOG launched under the BigPond Music branding on 21 June 2012, however ended this service in September 2014. Telstra_sentence_203

They replaced it with bonus inclusions related to Apple Music. Telstra_sentence_204

BigPond Games and GameArena Telstra_section_31

GameArena was a website dedicated to video gaming operating under the BigPond brand that was managed by Mammoth Media and based on the east coast of Australia. Telstra_sentence_205

The site provided news, downloads and servers primarily for the PC, and Mac, though it later branched out to include console sites. Telstra_sentence_206

GameArena provided an online game shop GameNow, which sported various benefits to Telstra customers. Telstra_sentence_207

Usage of the GameArena file library, gaming servers and booking service were freely available to anyone, but provided specific advantages to Telstra customers such as preference in downloads and unmetered usage, as well as various bonuses in competitions. Telstra_sentence_208

In 2005, GameArena went through a new shift with the merging of GameNow and Gameshop into itself. Telstra_sentence_209

The name became simply BigPond GameArena. Telstra_sentence_210

GameArena once operated over 100 gaming servers, which were monitored by a volunteer force of administrators, known as GameOps. Telstra_sentence_211

GameCreate was a service offered free of charge where users may book a server for a specific game for a 2-hour period of time. Telstra_sentence_212

This server was private and could be used for either ladder training or social events. Telstra_sentence_213

GameArena servers and its website closed on 20 October 2014. Telstra_sentence_214

The Pond in Second Life Telstra_section_32

Telstra BigPond owned and operated a number of virtual islands in the online game Second Life for approximately three years. Telstra_sentence_215

BigPond closed its Second Life presence in December 2009. Telstra_sentence_216

Facebook Telstra_section_33

In 2011, Telstra launched "Blurtl", a Facebook application that allows the user to leave audio messages on their Facebook walls. Telstra_sentence_217

Controversies Telstra_section_34

On 20 March 2019, Telstra denied access to millions of Australians to the websites 4chan, 8chan, Zero Hedge, and Liveleak as a reaction to the Christchurch mosque shootings. Telstra_sentence_218

Mobile networks Telstra_section_35

The following is a list of known active mobile networks used by Telstra: Telstra_sentence_219

Telstra_table_general_3

Frequencies used on the Telstra NetworkTelstra_table_caption_3
FrequencyTelstra_header_cell_3_0_0 3GPP BandTelstra_header_cell_3_0_1 ProtocolTelstra_header_cell_3_0_2 ClassTelstra_header_cell_3_0_3 NotesTelstra_header_cell_3_0_4
850 MHzTelstra_cell_3_1_0 B5Telstra_cell_3_1_1 UMTS/HSPA/HSPA+/DC-HSPA+Telstra_cell_3_1_2 3GTelstra_cell_3_1_3 Telstra Next G 3G network covering 99% of the Australian populationTelstra_cell_3_1_4
700 MHzTelstra_cell_3_2_0 B28BTelstra_cell_3_2_1 LTE/LTE-ATelstra_cell_3_2_2 4GTelstra_cell_3_2_3 Acquired in the digital dividend spectrum auction and live as of 1 January 2015. Advertised as "4GX".Telstra_cell_3_2_4
900 MHzTelstra_cell_3_3_0 B8Telstra_cell_3_3_1 LTE/LTE-ATelstra_cell_3_3_2 4GTelstra_cell_3_3_3 Limited roll-out in select locations. Used in the world first LTE-Advanced Carrier Aggregation network in Sunshine Coast with 1800 MHz.Telstra_cell_3_3_4
1800 MHzTelstra_cell_3_4_0 B3Telstra_cell_3_4_1 LTE/LTE-ATelstra_cell_3_4_2 4GTelstra_cell_3_4_3 LTE roll-out in major capital cities and a significant range of regional centres has been completed, now covering most major metropolitan areas and major regional centres.Telstra_cell_3_4_4
2100 MHzTelstra_cell_3_5_0 B1Telstra_cell_3_5_1 LTE/LTE-ATelstra_cell_3_5_2 4GTelstra_cell_3_5_3 Limited roll-out in select locations.Telstra_cell_3_5_4
2600 MHzTelstra_cell_3_6_0 B7Telstra_cell_3_6_1 LTE/LTE-ATelstra_cell_3_6_2 4GTelstra_cell_3_6_3 Supplemental to the 700 MHz and 1800 MHz network in areas of high load. This band was acquired in the digital dividend spectrum auction and activated in major capital cities October 2014.Telstra_cell_3_6_4

February 2011: Ericsson wins the LTE contract with Telstra. Telstra_sentence_220

The LTE network is being deployed in capital city CBDs and select regional centres throughout 2011. Telstra_sentence_221

It will operate at 1800 MHz and integrate with a HSPA+ service at 850 MHz. Telstra_sentence_222

A dual mode (LTE/HSPA+) mobile broadband device has been developed for the network. Telstra_sentence_223

January 2012: Initial major LTE rollout complete. Telstra_sentence_224

Incremental rollout continues, widening the coverage in capital cities and introducing new LTE coverage to regional centres. Telstra_sentence_225

July 2012: Telstra commences retailing a pocket-sized battery powered 4G WiFi router (ZTE MF91) for prepaid data customers, locked to Telstra, complementing its range of 4G-capable devices. Telstra_sentence_226

Apart from the ZTE MF91, the Telstra 4G hardware range now comprises two dual mode (4G/3G) voice-capable handsets by HTC and ZTE (available for purchase outright or on a post-paid plan), a Sierra USB wireless modem (outright or post-paid plan), a ZTE USB wireless modem (prepaid, locked to Telstra) and a Sierra 4G Wifi battery powered pocket-sized router (outright or post-paid plan). Telstra_sentence_227

Telstra is reported to now be operating LTE facilities from more than 3,500 transmission sites. Telstra_sentence_228

August 2013: Telstra demonstrates the world's first ever LTE- Advanced Carrier Aggregation network using the 900 MHz and 1800 MHz spectrum bands in the Sunshine Coast. Telstra_sentence_229

April 2014: Telstra introduced a mobile broadband device from Huawei (E5786) with LTE Advanced capability. Telstra_sentence_230

May 2014: Telstra and Ericsson demonstrate world first 450 Mbit/s LTE-A downlink speeds in a commercial network with a Category 9 device. Telstra_sentence_231

September 2015: Telstra, in collaboration with NETGEAR, Ericsson and Qualcomm Technologies announce that it is bringing the world's first 4G LTE Advanced 600 Mbit/s Category 11 device to customers. Telstra_sentence_232

September 2016: Telstra conducts the first live 5G trial in Australia with Ericsson, demonstrating 5G capabilities in a real world environment, including speed and beam steering tests. Telstra_sentence_233

December 2016: Telstra shuts down the 900 MHz GSM/EDGE network on 1 December. Telstra_sentence_234

Prior to this, EDGE data capabilities were available on 100% of the GSM networks used. Telstra_sentence_235

January 2017: Telstra launches world's first Gigabit LTE-Advanced mobile network. Telstra_sentence_236

March 2019: Telstra closed the 2100 MHz (Band 1) section of its 3G network on 25 March. Telstra_sentence_237

Next G Network Telstra_section_36

In 2005, Telstra announced a plan to upgrade its ageing networks and systems; which includes a new 3G network to replace the then current CDMA mobile network. Telstra_sentence_238

The network was built between November 2005 and September 2006, and launched in October 2006. Telstra_sentence_239

As of 2007, Next G was the largest mobile network in Australia, providing greater coverage than other 3G providers in Australia and over three times greater than any 2G provider in Australia. Telstra_sentence_240

In December 2008, the Next G Network was also the fastest mobile network in the World, delivering theoretical network speeds of up to 21Mbit/s utilising features of HSPA+ and Dual-Carrier HSPA+. Telstra_sentence_241

In February 2010, Telstra increased the speed up to 42Mbit/s making the Next G Network once again the fastest mobile network in the world. Telstra_sentence_242

On 26 September 2011, Telstra launched its 4G 1800 MHz LTE network, claiming typical download speeds of up to 40Mbit/s. Telstra_sentence_243

The network is currently used for BigPond's wireless broadband service and Telstra Mobile, which is Australia's largest mobile telephone service provider, in terms of both subscriptions and coverage Telstra_sentence_244

Network design Telstra_section_37

It was built to replace Telstra's CDMA network which operated from 1999 until 28 April 2008. Telstra_sentence_245

Telstra opted to use the 850 MHz band for Next G in preference to the more common 2100 MHz band, since it requires fewer base stations to provide coverage, providing a lower capital cost. Telstra_sentence_246

This network was implemented under contract by Ericsson as part of a project internally dubbed "Project Jersey" and launched on 6 October 2006. Telstra_sentence_247

HSPA technology was included in the network to provide Australia's first wide area wireless broadband network. Telstra_sentence_248

The efficiency of the Next G network and its coverage has been challenged and scrutinised since its launch, requiring Telstra to go back to areas with average coverage, particularly rural towns to improve its coverage footprint. Telstra_sentence_249

On 18 January 2008, Stephen Conroy, Minister for Communications, declined the proposal for Telstra to switch off its CDMA network on 28 January 2008, stating that whilst the Next G network provided coverage equal to or better than the CDMA network, the range of handsets available was not yet satisfactory. Telstra_sentence_250

On 15 April 2008, the Minister gave approval to close the CDMA network after 28 April 2008. Telstra_sentence_251

Telstra closed the network nationally during the early morning hours of 29 April 2008. Telstra_sentence_252

While most wireless modems offered by Telstra allow peak download speeds of up to 7.2 Mbit/s, a modem by Sierra Wireless was announced in 2009 that supported increased throughput. Telstra_sentence_253

The "USB 306" is marketed and sold by Telstra as the "Telstra Turbo 21 Modem", and was available in limited quantity in early 2009. Telstra_sentence_254

By April, the "Turbo 21" was available to customers and offered peak download speeds of 21 Mbit/s, although actual speeds vary between 550kbit/s and 8Mbit/s. Telstra_sentence_255

As of June 2009, Next G network HSUPA upgrades in selected regional and metropolitan areas, combined with software updates for the "Turbo 21" modem, will allow peak uplink speeds of up to 5.76 Mbit/s. Telstra_sentence_256

4GX Telstra_section_38

On 1 January 2015, Telstra launched, what it calls "4GX": a 700 MHz based component of its mobile network claiming speeds of up to 75Mbit/s with compatible devices. Telstra_sentence_257

Business Technology Services (BTS) Telstra_section_39

In January 2016, Telstra announced its acquisition of cloud service provider Kloud. Telstra_sentence_258

This was followed closely by the acquisition of application development company Readify in July 2016. Telstra_sentence_259

Market position Telstra_section_40

Since the Australian telecommunications industry was deregulated in the early 1990s, Telstra has managed to remain the largest provider of telecommunications services despite the emergence of its rival, Optus. Telstra_sentence_260

A Harvard Business Review article from 2005 authored by a consultant to Telstra on this topic, reported "that a strategy of offering lower rates on some routes and at certain times of day, even though its prices, on average, were higher than its rivals", helped Telstra retain several points of market share it otherwise may have lost. Telstra_sentence_261

In early 2011, Telstra successfully extended its market share lead by discounting its mobile phone products. Telstra_sentence_262

As of 2013, Telstra's revenue was $25.5 billion, Optus' was $8.9 billion, and Vodafone's was $1.7 billion. Telstra_sentence_263

Management Telstra_section_41

In May 2009, Solomon Trujillo stepped down as Chief Executive Officer in order to return to the United States. Telstra_sentence_264

He was replaced by David Thodey. Telstra_sentence_265

Telstra_table_general_4

Year appointedTelstra_header_cell_4_0_0 CEOTelstra_header_cell_4_0_1
1993Telstra_cell_4_1_0 W. Frank BlountTelstra_cell_4_1_1
1999Telstra_cell_4_2_0 Ziggy SwitkowskiTelstra_cell_4_2_1
2005Telstra_cell_4_3_0 Solomon TrujilloTelstra_cell_4_3_1
2009Telstra_cell_4_4_0 David ThodeyTelstra_cell_4_4_1
2015Telstra_cell_4_5_0 Andrew PennTelstra_cell_4_5_1

International holdings Telstra_section_42

Telstra has over 200 subsidiary businesses as of 30 June 2016. Telstra_sentence_266

The full list can be found at their website Telstra_sentence_267

A list of major businesses that Telstra owns can be found here under: Telstra_sentence_268

Telstra_table_general_5

YearTelstra_header_cell_5_0_0 NameTelstra_header_cell_5_0_1 Type of ownershipTelstra_header_cell_5_0_2 CommentsTelstra_header_cell_5_0_3
1992Telstra_cell_5_1_0 Europe Telstra EuropeTelstra_cell_5_1_1 100%Telstra_cell_5_1_2 Telstra has been operating in Europe since 1992. Telstra Europe has a customer base of over 7000 customers, who buy data, voice and complex managed network and hosting services.Telstra_cell_5_1_3
2003Telstra_cell_5_2_0 Hong_Kong Reach Asian undersea cableTelstra_cell_5_2_1 50% venture, with PCCWTelstra_cell_5_2_2 This partnership was created during the late 1990s telecommunications boom – it struggled and had its book value downgraded to zero by Telstra in February 2003. Reach's debt was renegotiated in 2004 and it was restructured to operate mainly as a vehicle for its owners' international requirements.Telstra_cell_5_2_3
2005Telstra_cell_5_3_0 Australia Adstream AustraliaTelstra_cell_5_3_1 58%Telstra_cell_5_3_2 In early 2006 Telstra offers $20 million cash to increase its total stake from 33 to 58 percent.Telstra_cell_5_3_3
2006Telstra_cell_5_4_0 China SouFunTelstra_cell_5_4_1 51%Telstra_cell_5_4_2 SouFun was integrated into the Sensis business, providing Telstra with an entry point into China. It was sold to SouFun Holdings in late 2010.Telstra_cell_5_4_3
2008Telstra_cell_5_5_0 United_States Telstra EndeavourTelstra_cell_5_5_1 100%Telstra_cell_5_5_2 Communications cable linking Sydney and Hawaii. The cable went live in October 2008, with a capacity of 1.28 terabits per second in the future (currently at 80 gigabits per second.)Telstra_cell_5_5_3
2008Telstra_cell_5_6_0 China Norstar MediaTelstra_cell_5_6_1 >50%Telstra_cell_5_6_2 Telstra acquired controlling stakes in the two businesses, Norstar Media and Autohome/PCPop, for an undisclosed amount.Telstra_cell_5_6_3
2008Telstra_cell_5_7_0 China Autohome/PCPopTelstra_cell_5_7_1 >50%Telstra_cell_5_7_2 See aboveTelstra_cell_5_7_3
2011Telstra_cell_5_8_0 Australia iVisionTelstra_cell_5_8_1 100%Telstra_cell_5_8_2 Integrated telepresence video conferencing solutionsTelstra_cell_5_8_3
2011Telstra_cell_5_9_0 India Telepresence SolutionsTelstra_cell_5_9_1 Joint Venture with Tata GroupTelstra_cell_5_9_2 Telstra expands global telepresence reach with partner Tata CommunicationsTelstra_cell_5_9_3
2011Telstra_cell_5_10_0 India Telstra Telecommunications Private LimitedTelstra_cell_5_10_1 Joint venture with MicrolandTelstra_cell_5_10_2 Licence for long-distance and ISP data services in Bangalore, Calcutta, Chennai, Delhi, Hyderabad, Mumbai, and PuneTelstra_cell_5_10_3
2011Telstra_cell_5_11_0 Singapore Telstra SingaporeTelstra_cell_5_11_1 100%Telstra_cell_5_11_2 Facilities Based Operator (FBO) licence allowing voice and data networks, systems and facilities. Also enables Telstra to build the local backbone required to support its plans for new cable submarine capacity to Singapore.Telstra_cell_5_11_3
2011Telstra_cell_5_12_0 Japan Telstra Japan K.K.Telstra_cell_5_12_1 100%Telstra_cell_5_12_2 Own and operate large scale telecoms circuits and facilities in multiple cities and prefectures in Japan, along with products and services delivered over those facilities and networks.Telstra_cell_5_12_3
2014Telstra_cell_5_13_0 United_States OoyalaTelstra_cell_5_13_1 98%Telstra_cell_5_13_2 Provider of online video streaming technology and software.Telstra_cell_5_13_3
2015Telstra_cell_5_14_0 Indonesia TelkomtelstraTelstra_cell_5_14_1 49%Telstra_cell_5_14_2 Provider of Network Application and Services to Indonesian enterprises, multi-nationals and Australian companies operating in Indonesia.Telstra_cell_5_14_3
2015Telstra_cell_5_15_0 United_Kingdom Dr Foster IntelligenceTelstra_cell_5_15_1 100%Telstra_cell_5_15_2 Acquisition of Dr Foster Intelligence to form part of Telstra Health.Telstra_cell_5_15_3

Selected events Telstra_section_43

WotNext Telstra_section_44

In January 2007 Telstra launched WotNext, a video-publishing website that allowed users to upload videos. Telstra_sentence_269

The video content was then sold to mobile users for A$1, which the uploader and Telstra split equally. Telstra_sentence_270

The website was shut down in December 2007 after a media backlash over uploaded semi-pornographic videos. Telstra_sentence_271

Privacy investigation Telstra_section_45

On 12 July 2011, the Office of the Australian Information Commissioner (OAIC) released the findings of its investigation into a mailing list error that resulted in approximately 60,300 Telstra customers' personal information being sent to other customers. Telstra_sentence_272

The Australian Privacy Commissioner Timothy Pilgrim said "Our investigation has confirmed that while Telstra breached the Privacy Act when the personal information of a number of its customers was disclosed to third parties; this incident was caused by a one-off human error. Telstra_sentence_273

It was not a result of Telstra failing to have reasonable steps in place to protect the personal information of its customers, as required by the Privacy Act." Telstra_sentence_274

The government probe determined that Telstra had security measures in place to protect customer personal information involved in mail campaigns. Telstra_sentence_275

These measures included privacy obligations in agreements with mailing houses, privacy impact assessments, and procedures to ensure staff handle personal information appropriately during mail campaigns. Telstra_sentence_276

"In this instance, taking into account the range of measures Telstra has in place for mail campaigns, I consider that the one-off human error that occurred does not mean that Telstra failed to comply with its obligation to take reasonable steps to protect the personal information of its customers. Telstra_sentence_277

Therefore, I consider that Telstra has not breached this particular aspect of the Privacy Act", the privacy commissioner said. Telstra_sentence_278

The commissioner determined that Telstra had acted "immediately" to prevent further breaches, notify customers, and review its data security practices. Telstra_sentence_279

In the report, Pilgrim related that the Australian government is currently considering recommendations from the Australian Law Reform Commission to introduce mandatory data breach notification laws in Australia. Telstra_sentence_280

See also Telstra_section_46

Telstra_unordered_list_6


Credits to the contents of this page go to the authors of the corresponding Wikipedia page: en.wikipedia.org/wiki/Telstra.